Returns & Refunds

We want you to be comfortable ordering from Cabinwise. You may request a return within 30 days of delivery.

Change-of-mind returns

For most items bought online, you may cancel within the applicable statutory cancellation period. Cabinwise also offers a 30-day return window from delivery. Unless an item is faulty, damaged or incorrect, it should be returned unused and with all included parts and packaging where reasonably possible. Please contact us before sending a return so we can provide the correct instructions.

For change-of-mind returns, return postage is normally your responsibility unless the law requires otherwise.

Faulty, damaged or incorrect items

If an item is faulty, damaged on arrival, not as described or incorrect, contact us with your order number and photos where possible. We’ll provide an appropriate remedy in line with your consumer rights.

Refunds

Once an approved return is received, we’ll let you know the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to show the refund.

Cancellations

If you want to cancel an order before dispatch, contact us as soon as possible. If fulfilment has already started, we may be unable to stop the shipment and you may need to use the returns process after delivery.

This policy does not affect your statutory rights.